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Refund Policy - iBuildMyCV

Last updated: 6 July 2026

1. Overview

All payments on iBuildMyCV are processed by Dodo Payments (“Dodo Payments”), our Merchant of Record. Refund requests may be submitted to:

  • Dodo Payments buyer support (recommended - link on your invoice/receipt), or
  • contact@ibuildmycv.com (we will help coordinate with Dodo Payments when needed).

This policy applies alongside Dodo Payments’ buyer terms and mandatory consumer rights in your country.

2. Passes (24-Hour, 7-Day, 30-Day - one-time purchases)

Each pass grants Premium access (templates, customization, PDF export) for its duration - 24 hours, 7 days, or 30 days from activation. Passes are one-time payments: no subscription and no automatic renewal. Buying a new pass while one is active extends your Premium access.

Once a pass is activated (e.g. you access a Premium-only feature or export a PDF), it is non-refundable, except where required by law. By purchasing, you consent to immediate delivery of digital content and acknowledge that your right of withdrawal may be lost once Premium access begins.

Right of withdrawal (EU/UK consumers): if you are within 14 days of purchase and have not used Premium features (no PDF export, no Premium-only customization applied), you may request a full refund by contacting us or Dodo Payments.

If a technical problem on our side prevents you from using a pass during its validity window, contact us with details (account email, time of purchase). We review these cases individually and may offer a replacement pass or refund.

3. Legacy Subscriptions (monthly / annual - no longer sold)

If you hold a subscription purchased before our move to pass-only pricing:

  • cancel anytime - cancellation stops future renewals; access continues until the end of the current billing period;
  • no pro-rata refund for the current period already paid, except for billing errors (Section 5) or where mandatory law requires otherwise;
  • 14-day withdrawal on the first payment if Premium features have not been used.

4. Plan Changes

Buying a pass while a legacy subscription is active is handled as a separate Dodo Payments transaction; contact us if billing looks incorrect after any plan change.

5. Billing Errors

If you were charged incorrectly (duplicate charge, wrong amount, charge after cancellation), contact contact@ibuildmycv.com or Dodo Payments immediately. Confirmed errors are refunded in full.

6. Chargebacks

Please contact us or Dodo Payments before initiating a bank chargeback so we can resolve the issue quickly. Unfounded chargebacks may result in account suspension.

7. Contact

  • Operator: Eytan (France)
  • Email: contact@ibuildmycv.com
  • Dodo Payments: buyer support link on your Dodo Payments invoice/receipt
  • Pricing & plans: https://ibuildmycv.com/pricing

This policy explains our refund practices for iBuildMyCV. Mandatory consumer rights in your jurisdiction may provide additional remedies.