Max 10 Mo
Taylor Brooks
Customer Service Rep · Phone & Chat Support
taylor.brooks@email.com
(555) 193-7740
Tampa, FL
Website
Profile
I resolve customer issues quickly and kindly — clear answers, accurate notes, and ownership until the ticket is truly closed.
Experience
Customer Service Representative
BrightPath Support
Briefly describe the context of this role...
- Maintained 96% CSAT while handling 55–65 contacts per day across phone and chat
- Improved first-contact resolution to 84% after documenting top 20 issue playbooks
- Mentored 5 new hires on CRM notes and de-escalation scripts
Retail Customer Associate
Coastal Market
Briefly describe the context of this role...
- Resolved returns and complaints for 40+ customers daily with manager escalation under 5%
- Earned employee-of-the-month twice for service scores
Education
High School Diploma
Hillsborough High School
Skills
Service
Phone support
Live chat
De-escalation
Order troubleshooting
Tools
Zendesk
Salesforce Service Cloud
Microsoft Office
Languages
CSAT, first-contact resolution and calm problem-solving
Customer service representative resume example
Contact-center and support leads hire for metrics and tone: CSAT, AHT and how you de-escalate without escalating everything.
Put channel experience (phone, chat, email) and tools near your strongest numbers.
What to highlight
Mistakes to avoid
Frequently asked questions
What if my employer does not share CSAT numbers?
Use what you can verify: contacts per day, attendance, quality audits, promotions or written praise. Approximate ranges are fine if honest.
Sample shown with the Corporate template. You can change colors, fonts and sections in the editor.