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Max 10 Mo
Hannah Ortiz
Receptionist · Office & Client Services
hannah.ortiz@email.com
(555) 447-2190
Phoenix, AZ
Website

Profile

I keep the front desk running smoothly: warm greetings, accurate scheduling, and clear handoffs so visitors and staff stay informed.

Experience

Receptionist

Summit Dental Group
February 2021
-
Present
Phoenix, AZ
Briefly describe the context of this role...
  • Managed 60–80 daily calls and check-ins with under 2% scheduling errors
  • Reduced no-shows 18% by standardizing reminder texts and confirmations
  • Coordinated calendars for 7 providers across two office locations

Front Desk Assistant

Valley Law Offices
May 2019
-
January 2021
Phoenix, AZ
Briefly describe the context of this role...
  • Greeted clients, processed visitor badges and maintained confidential filing
  • Prepared meeting rooms and routed packages for a 25-person office

Education

Associate of Applied Science, Office Administration

Phoenix College
2017
-
2019
Phoenix, AZ

Skills

Front desk
Multi-line phones
Appointment scheduling
Visitor management
Software
Microsoft Outlook
Google Workspace
Dentrix

Languages

Front-desk presence, scheduling and visitor experience

Receptionist resume example

Reception roles are won on reliability, calm communication and clean admin systems.

Show call volume, scheduling accuracy and how you represent the brand at the front desk.

What to highlight

  • Call and visitor volume handled calmly
  • Scheduling systems and calendar coordination
  • Professional communication and confidentiality
  • Office software: Outlook, EHR/CRM if relevant

Mistakes to avoid

  • Using only soft adjectives without daily volume or accuracy stats
  • Forgetting industry software from previous roles
  • Crowding the page with unrelated retail jobs

Frequently asked questions

What if my receptionist experience is from retail?

Translate it: greeting customers, resolving issues, cash handling and shift reliability all map well to front-desk work.

Should I list typing speed?

Only if the posting asks for it or you type quickly (e.g. 60+ WPM). Otherwise prioritize phones, scheduling and software.

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